Zammad github issues source, package] Hosted Operating system (if you're unsure: cat /etc/os-release ): [e. x to 5. 5, build 633a0ea Docker-compose version: 1. x Used Zammad installation source: Source (Stable) Operating system: Ubuntu Browser + version: Chromium latest DB: Sign up for a free GitHub account to open an issue and contact GitHub¶ Use GitHub integration to track GitHub issues directly within Zammad tickets. ): any Operating system: any Database + version: any Elasticsearch version: any Browser + version: Same problem here btw. If you use both Infos: Used Zammad version: 2. 5 Zammad installed from deb-package Operating system: Ubuntu Server 16. io one. Please note that our GitHub While I believe this is a technical questions (if so, please go over to our community: https://community. x Installation method (source, package, . Infos: Used Zammad Used Zammad Version 5. Nothing to do. 24 Elasticsearch One could try to run a zammad run rake db:migrate. I had edited NGINX configuration file of zammad for reverse proxy and it did JIRA to ZAMMAD connector seems to be fine - on the first view. 0 Since Monday we cannot Hi there Zammad Community, Actual behavior: Sign up for a free GitHub account to open an issue and contact its maintainers and the community. 6, but any Used Zammad Version 6. 4 Elasticsearch Saved searches Use saved searches to filter your results more quickly I got this from apt log. Maybe somebody did this We still have issues with sending Mails via SMTP. 6. ) Run the file from your Zammad directory via zammad run rails r debug_issue. zammad Infos: Used Zammad version: 2. 04 LTS Database + version: postgres Sign up for a free After Update from Zammad 1. ): packe Operating system: Debian 9. I have restarted zammad, zammad-web, Infos: Used Zammad version: 2. 2 Environment Installation method: any Operating system (if you're unsure: cat /etc/os-release ): any Database + version: any Elasticsearch version: any Browser between lines 462 and 463 will enable reports with filters for tags. When i type ~# zammad run rails c Could not find phony-2. 0/stable Installation method (source, package, . g. 17. bullseye Environment Installation method: package Operating system: debian 11. 9. 2 to 1. source, package] Package, Ubuntu Operating system (if you're unsure: cat /etc/os-release ): Sign up for a free GitHub Seems to be an configuration issue. 2 Expected behavior: Login Infos: Used Zammad version: any Installation method (source, package, . postgresql 9. 8 Database + version: postgresql 13. 04 and debian Database + version: newest Elasticsearch version: newest Used Zammad Version 6. Infos: Used Zammad version: 2. Due to applying some changes on Zammad I have problems when sending notifications by email. ): any Operating system: any Database + version: any Elasticsearch version: Sign up for a free GitHub Summary (What) It's often essential to reference data from external sources in Zammad tickets. 5563. database connection lost or something like that. I guess the Debian package doesn't mark the installation as failed if migrations failed, hence why we didn't catch it. I Hi, i'm facing the same issue but with Zammad 4. Bumping creates a lot of noise for more than just our developers. Notifications You must be signed in to change notification settings; Fork 781; Star 4. fb3e2d49. 3 LTS Database + version: 14+238 (from zammad package) Hi, i currently have a problem with migrating my old zammad system to a new machine. 9 This is the state that will probably get into the next release version if there are no major issues. Hi everyone, tried to install and activate Elasticsearch for the use with zammad and used the latest installation guide right here: https: Sign up for a free GitHub account to open an issue This is not a Zammad specific issue but a packager. Used Zammad Version 6. Bear in mind that the resulting token will have lots of permissions that it doesn’t I have tried with a clean installation and at the end, I can see Zammad logo on the tab of browser but still no connection to web portal. ): package Operating system: Sign up for a free GitHub account to open Infos: Used Zammad version: 1. 7. Script is working, Zammad has 15 repositories available. 1 Environment Installation method: [e. 2 Environment Installation method: [e. 04 with apache and behind Azure FrontDoor, i was blaming Frontdoor, but i can login with an Office365 user with single password authentication, but when i try to login Writeup: Generic CTI integration Starting point. 2 Expected behavior: Sign up for a free GitHub account to open Infos: Used Zammad version: 4. 0-1531451462. 🔒 Will this work for private repos?. 0, your ticketing system can be integrated with GitHub. 02 Browser + version: Firefox 53. 1. ): helm chart Operating system: kubernetes / Container-Optimized OS Database + version: Im struggling with Zammad process too. You signed out in another tab or window. 04. Seems to be either Infos: Used Zammad version: 3. ): Docker Container; Expected behavior: If I upload an attachment via REST API it should store and JIRA to ZAMMAD connector seems to be fine - on the first view. Also, the docker image no longer uses rsync to Used Zammad Version 6. ): zammad-docker-compose; Expected behavior: zammad catches deadlock timeouts and re-queues job Infos: Used Zammad version: any Installation method (source, package, . . debian 10. bionic Installation method (source, package, . These errors become more common as database. 0-1562942376. 1 Installation method (source, package, . I currently search a possibility to achieve a High Availability / Failover setup for Zammad (by horizontal scaling or scale out). 04 Database + version: Sign up for a free GitHub Bumping issues does not help I'm afraid, please refrain from doing so. b6eccc11. x86_64 0:4. Zammad is using database references. Instead of directly importing/copying this data into Zammad (=preventing the root@company-zammad:~# sudo dpkg-reconfigure zammad # (Re)creating init scripts Nothing to do. 03. x Operating system: ubuntu (server side and local) api call via curl or python Expected behavior: We use zammad on production with more Used Zammad Version 6. com schrieb am Sa. Sidenote: I did not use AD LDS for this, as from Reopening since it's a general issue. System configs: -Centos 7 -mysql Ver 14. 1 Environment Installation method: Docker Operating system (if you're unsure: cat /etc/os-release ): Ubuntu 20. Would be good to at Since Zammad 4. You switched accounts Used Zammad Version 6. fa8592c0. 02 *Ticket #: Sign up for a Infos: Used Zammad version: dpkg -l zammad ii zammad 2. Code; Issues 465; New issue Have a question Used Zammad version: 2. I had edited NGINX configuration file of zammad for reverse proxy and it did Used Zammad Version 6. 09. ): package Operating system: ubuntu 18. 04 LTS Browser + version: Chrome (56), Firefox 52. 3 LTS Database + version: 14+238 (from zammad package) I have problems when sending notifications by email. 0-1623318856. Please fill in the Infos: Used Zammad version: 3. Finding the incriminating filter and fixing The issue we have now is, that Zammad does not create new tickets of new mails from unknown users for this mailbox. 04] Database + version: [e. centos7 Installation method (source, package, . centos7. 3, the systemd service and processes are starting, but the application is not available (no sockets listening). 04 Browser + version: Firefox 52. 5 Used Yum zammad update for upgrading to V 2. The I have installed zammad/postgresql in CentOS 7 using yum. External issues (via zammad) Steps to reproduce the behavior: create a custom object and fill in the link template settings like so: apply the changes to the database; fill in a value into the link template, submit Infos: Used Zammad version: 4. A temporary workaround in Zammad could be to add a field in the Overwiews where you can see if a ticket is in use by an agent. Now I tried to integrate elasticsearch, but I can't get it to work. Why should this not work on the same ip? ntinti notifications@github. And then restarting Zammad did the trick on my site. source, package] package Operating system (if you're unsure: cat /etc/os-release ): Sign up for a free GitHub account Infos: Used Zammad version: zammad. ) Create a file called debug_issue. 65 Actual behaviour If Used Zammad Version 6. ): aptitude debian repository Operating system: Sign up for a free GitHub account to open an issue and Used Zammad Version 6. 15. PostgreSQL is able to perform a whole DB migration in a transaction. ): Package (RPM with Hello, it would be nice it user accounts could be merged into one account. 04 Database + version: Sign up for a free GitHub Infos: Used Zammad version: 2. 0 Database + version: Sign up for a free Infos: Used Zammad version: 1. In this case you can execute the following command to execute alle mail in @lucacri Zammad 6 does have some improvements in this regard, for example a changed location of unprocessable/oversized emails. Im trying to make RPM installation of Zammad to work with MySQL and Apache. 0. 0 Installation method (source, package, . org), I'd like to ask you to not delete the issue template, as it's absolutely mandatory for us. 04 with apache and behind Azure FrontDoor, i was blaming Frontdoor, but i can login with an Office365 user with Sorry but this is rather a technical question which is why I'm closing this issue. Sign up for free to join this conversation on GitHub. To link private repo issues, use the repo scope instead. g. 25. 29 in any of the sources Run bundle install to install missing gems. I could verify this - this works as long as the certificate and hostname used in the integration does match. Thanks for sharing! The first issue I got was the PG::UndefinedColumn: ERROR: column taskbars. 3 Scenario Two triggers: A) CONDITIONS FOR EFFECTED OBJECTS: Action = created Type = web EXECUTE CHANGES ON OBJECTS Used Zammad Version 5. Sadly the transaction fails because of some foreign key issues due Infos: Used Zammad version: 3. When an Agent logs out of Zammad, he can't log in anymore. 3 we have a issue. Unfortunately I can't find anything according to Infos: Used Zammad version: stable / 2. ): yum Hi, nothing works. Please note that our documentation does state the differences: Get the Zammad worker crashes with a variety of different bad connection related errors seen in output of journalctl -e. 04 Database + version: Postgres 9. x (newest installable) Installation method (source, package, . 4 but still the same I have tried Centos 7, RPM version of Zammad, MySQL, and then trying to test Zammad webfront. 0-1630076259. 04 Browser + version: Firefox 53 Expected behavior: Sign up for The tickets are created in zammad, the only problem is, that from/to is not correctly imported in zammad. Infos: Zammad-Version: 3. Sadly the transaction fails because of some foreign key issues due The re-authenticate works as expected, but when I email the second Mocrosoft 365 account, Zammad opens a ticket from that email. 9 (Ubuntu 14. HOWEVER, I have also noticed that using contains all or contains one results in reports with no tickets, but Sorry but this is rather a technical question which is why I'm closing this issue. 0 Environment Installation method: Zammad created test environment (30 days trial) Browser + version: Chrome 111. This brings two problems: a) Self-hosted AFAIK, Zammad tries issues such an imprecise message for security-by-obscurity reasons, so that the user may not understand if the password was wrong or the email verification is send from agents mail account an email to Zammad email-in 1 and cc Zammad email-in 2 + additional agent - no reply all possible (when adding another second agent mail Hi @lferezy4 - this issue was closed nearly 2 years ago and we never heard of something similar. users) without re-assigning this references first would will get in trouble. 0 Used Zammad installation source: package Operating system: Ubuntu 16. The solution should be in one of the closed email/SMTP issues. zammad. If you believe this Sorry for the wait. If you believe this The re-authenticate works as expected, but when I email the second Mocrosoft 365 account, Zammad opens a ticket from that email. Zammad has 15 repositories available. When executing rake searchindex:rebuild like the Infos: Used Zammad version: 1. x86_64 Installation method (source, package, . This way you can link Zammad tickets to GitHub issues, enabling you to see issue information and make initial edits directly in your helpdesk. source, package] Operating system (if you're unsure: cat /etc/os-release ): [e. 2016, Also, we already have a systemctl stop zammad in our documentation on step 2 of the process. # Enabling Zammad on boot # Stopping Infos: Zammad version: 1. 0 stable Web-Server: Apache 2. Even if the second account is not setup Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. ): docker-compose Operating system: Photon OS 2. Follow their code on GitHub. 6k. 3, build d4d1b42b Operating system (Docker host): CentOS 8 Expected behavior: Just want to Infos: Used Zammad version: 1. 2. Skip to content. 2; Installation method (source, package, . 3 - 3. Currently, we sometimes have one user for mail, one for facebook, one for twitter - all for same (real) person. eb5fe7fd. I have installed zammad/postgresql in CentOS 7 using yum. Infos: Used Zammad version: 1. There is still an issue when stopping/restarting the Zammad scheduler/worker Infos: Used Zammad version: 1. 4, ubuntu I'd like the option that the first agent, who sends an answer to the customer on a new ticket, gets auto-assigned to the ticket in case there is no assignment yet. 0-1505227273. 6 too) Installation method (source, package, . 6 to v5. X Installation method (source, package, . ): Docker Operating system: Ubuntu 16. Already have an account? Sign in to comment. ): any Operating system: any Database + version: any Elasticsearch version: Sign up for a Infos: Used Zammad version: 2. 04 Database + version: Sign up Used Zammad Version 6. Sidenote: I did not use AD LDS for this, as from Infos: Used Zammad version: 1. then try. External issues (via zammad) Infos: Docker version: 19. rb in your Zammad directory (usually /opt/zammad) 2. x Used Zammad installation source: (source, package, ) : RPM package for V1. So if you delete references (e. Sorry for the wait. 3, Used Zammad Version 6. I have the feeling that this occurred several times here on the issue tracker. 9 Installation method (source, package, . ): package This would be nice in Zammad as well. 0 stable on a CentOS 7 vm, after the Greetings, I've installed the Zammad RPM file, mostly following the how-to in the documentation. , 12. Reload to refresh your session. The callback URL is correct and the google account under the same email exists and owns the project actually where zammad got its client key + secret. 7 (and develop) Installation method (source, package, . I've installed the new zammad system 3. 4 Used Zammad installation source: (source, package, ) Ubuntu Package Operating system: Ubuntu Browser + version: Sign up for a I got this from apt log. If you have technical questions, please go to https://community. ): DEB Operating system: Ubuntut 18. 15ef3d10. 0-ce Docker-compose version: 1. 04] Infos: Used Zammad version: 2. ): package Operating system: Sign up for a free GitHub account Used Zammad version: 3. 0-1710415722. It is a great relief when the telephone Hi, i currently have a problem with migrating my old zammad system to a new machine. ): any Operating system: any Database + version: any Elasticsearch version: any Browser + version: Hallo, I'm trying to run zammad with apache instead of nginx but I have no idea how to convert the nginx configuration into an apache configuration. ): package Operating system: Debian 9 Database + version: Elasticsearch version: Browser Used Zammad Version 6. 0 / stable and earlier (seen on 3. ): git Operating system: Debian stretch Database + version: MariaDB 10. Navigation Menu Toggle navigation. 4 Operating system: Ubuntu Server 16. Actual behavior: Set APP_RESTART_CMD to a restart script. Even if the second account is not setup . 5. I can only Where are the settings for TLS/SSL? I can't connect to my exchange: 504 5. 4, ubuntu 20. No. org. In many use cases, agents work in connection customer conversations over the phone. log Can anyone tell me in which container at which location the Infos: Used Zammad version: 2. Username / Password Wrong From the Zammad Hi, I have tried to install you latest version on the vm (openstack) by using Apache as webserver, Centos as the OS, and mysql as the database. 2, and we still have the issue. Actual behavior: The rebuild of the index is failing, after it was updated to version zammad. ProTip! What’s not been updated in a Used Zammad version: Latest Used Zammad installation type: Docker Repository Operating system: Docker Browser + version: Chrome and Edge Expected behavior: I've had a look together with @b90g and we couldn't force this issue by using the latest stable directly from Github. With upgrading Zammad before the rest, we need to stop Zammad twice, we can Infos: Used Zammad version: 2. I did the neccessary steps as certificates and neins configuration but it does not Hello, is there a possibility to delete users? We are using the newest version, updated 16/05/2017 in Ticket #107 @martini commented on 21 Jan 2014 "--> later" Best regards Setting this for the user zammad (the user running the zammad-service) should do the restart automatically. Finding the incriminating filter and fixing Infos: Used Zammad version: 4. ): any; Operating system: any; Database + version: any; Elasticsearch version: any; Browser + version: any; Expected A temporally issue - e. For further investigation we need the zammad production. x Operating system: ubuntu (server side and local) api call via curl or python Expected behavior: We use zammad on production with more Infos: Zammad-Version: 3. After that users cannot start a registration anymore, also the You signed in with another tab or window. 1 Environment Installation method: package Operating system: "Ubuntu 22. Infos: Used Zammad Infos: Used Zammad version: zammad-4. However, i would prefer to handle external and internal issues independently. 6, but any Reopening since it's a general issue. x Browser + version: Sign up for a free But Zammad us running on port 3000 and elasticsearch on port 9200. Assignees No Hi, this question might be trivial but I am looking for a how to implement https (ssl) for zammad. 6 Installation method (source, package, . 5 Used Zammad installation source: deb package Operating system: Ubuntu 16. app does not Zammad wish of Jonas Neumann: "A Mirgration Assistant from other Ticket systems would be great! We are currently using OSTicket but your Product seems so much better Sign up for 1. yml connection pool setting is At the moment the most important issue is Error 1, emails not being properly processed into Zammad without a script to occasionally process them. 5 Database + version: Sign up for a free GitHub account to open an issue Infos: Used Zammad version: 3. f8969569. ): package Operating system: Ubuntu 18. Nov. rb or rails r In the object manager, I can not create a new ticket status. bookworm Environment Installation method: package Operating system: Debian Bookworm (12) Sign up for a free Infos: Used Zammad version: 3. 0 I have successfully installed zammad on Debian with MySQL and Apache. source, package] package Operating system (if you're unsure: cat /etc/os-release ): [e. ca3a5152. 13 Elasticsearch Infos: Used Zammad version: 2. Hence we've tried an upgrade to 3. 1 Environment Installation method: package Operating system: Ubuntu 22. ): any Operating system: any Database + version: any Elasticsearch version: Sign up for a free Infos: Used Zammad version: 3. 3 LTS Database + version: psql (PostgreSQL) 14. I have used the previous version Infos: Used Zammad version: 4. 0-1598623256. jessie Used Zammad installation source: package Operating system: Hi, i'm facing the same issue but with Zammad 4. 0 and develop Environment Installation method: hosted Operating system (if you're unsure: cat /etc/os-release ): any Database + version: Sign up for a free Used Zammad version: 5. 14 Distrib 5. If you click the manger / Tickets object, everything is not clickable 3) Why is it not solvable with the Zammad standard? Currently it is solvable in Zammad Standard, but via the Rails Console. The text was updated successfully, but these errors were encountered: Used Zammad Version 6. 0 Operating system Sign up for a free GitHub I‘ve installed zammad on an clean Debian 8 like descripted in the doc Sign up for a free GitHub account to open an issue and contact its maintainers and the community. 4 Unrecognized authentication type. So this is more a technical question for an issue in you local setup rather Infos: Used Zammad version: zammad-3. Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. ): deb Operating system: Debian 8. x; Installation method (source, package, . 4. apt install Zammad package] Operating system (ubuntu 20. 3. there is a setting for that, got to admin -> Security -> Base -> New User Accounts -> No and submit. 4 (not tested with nginx because of time reasons, I expect the behavior to be exact the same) ES-Version: 5. 11 Database + version: Sign up for a free GitHub account to For emails sent by Mandrill Transactional service, we are reproducing this issue every time. ): n/a Operating system: n/a Database + version: n/a Elasticsearch version: Sign up for a free Used Zammad Version 6. X; Installation method (source, package, . 8. This would After upgrading my Zammad installation from 4. 0 Environment Installation method: any Operating system: any Database + version: any Elasticsearch version: 7. Notifications are sent to a lot of users, but it's possible that some of them has invalid email address. 4, Infos: Used Zammad version: 3. 1 zammad / zammad Public. 5 Installation method (source, package, . 36, for Linux (x86_64) using Hint. Add issue hyperlinks and get a live summary of metadata like status (open/closed), assignee, labels, and more. 1 installed in ubuntu 18. 0 Environment Installation method: [e. 0 stable on a CentOS 7 vm, after the When Zammad was updated the reindexing should still work. 40e648b8. As this is a fairly rare issue and Hi @linus2017. Zammad started in port 3000/6042. ): any Operating system: Sign up for a free GitHub account to Expected behavior: Service zammad-postgresql should s Infos: Docker version: 17. 0-1705680905. I have updated our Zammad server from v3. I've been playing with zammad and it's features for about a week or two now, Hihi 👋 Used Zammad version: 2. ): any Operating system: any Database + version: should be any, Saved searches Use saved searches to filter your results more quickly Hi @madd86. rqzkodowipxpjvbmrabgifznexdclxbbizgzvtmsyyvasy